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Yes, you. Stupid weather. |
My name is Luke and I have been a consumer of your products for the last twenty seven years. Although some of the points I raise in this correspondence may resonate with more of your customers than myself, I cannot claim to speak on behalf of anyone else. When I find myself having a problem with a service provider, I prefer to contact the provider before I speak ill of them. So this, Atmosphere, is a detailing of the issues I have been experiencing with your service recently and your chance to rectify or explain them for me.
My major concern — and this point probably encompasses all the problems that follow — is the inconsistency of your branding and product offering. I understand the need for subtle, some times even radical, changes to policy and services provided but it seems that whomever is running your Research & Development operation is pandering to more markets than you’re able to adequately handle.